Terms And Conditions

Privacy Policy

At Tilray, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Tilray and how we use it. We collect and use personal information only to the extent allowable by law, particularly the Privacy Act 1988 (Cth) and the Australian Privacy Principles, which Tilray is subject to. Be aware that our website may contain hyperlinks to third party websites that are not managed by us, and therefore are not subject to this Privacy Policy.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at infoanz@tilray.com

Personal Information

‘Personal information’ referred to in this Privacy Policy consists of any information or opinion that identifies you or that will enable your identity to be reasonably ascertained. Personal information can include your name, contact details such as your residential or postal address, email address, date of birth or your telephone number and information about your health and any medical conditions. Information which cannot be reasonably linked to your identity (e.g. IP address, browser information, favourite websites or the number of users of a website) does not constitute personal information and is not regulated by the Privacy Act 1988 (Cth).

Tilray collects and stores personal information about its customers, medical and allied healthcare professionals and members of the public. The personal information that we collect is primarily related to our products and services. You should be aware that your use of this website does not reveal your identity. If you wish to register for our personalised services, we will ask you for your name and other personal details. You are entirely free to decide whether or not to supply this information. However, if you choose not to provide your personal information to us, this may affect our ability to provide personalised products and services to you. The personal information collected may vary depending on your particular interaction with Tilray but will be limited to the information necessary to record and manage our interaction with you or as permitted or required by law. By providing personal information and/or continuing to engage with Tilray, you consent to your personal information being collected, used and disclosed in accordance with this Privacy Policy.

Collection of information

Each time you visit our website, our web servers automatically save the name of your browser and operating system, your IP address, your Internet Service Provider, the website from which you accessed our website, the webpages you visit while with us and the date and time you spend on our website. Tilray' servers save this information for security purposes. We may also evaluate anonymous or de-identified data sets for statistical purposes. Personal information may be collected through our website (e.g. through online forms), telephone enquiries or adverse reaction reports. We will only collect personal information that you provide us and you are entirely free to decide whether or not to supply this information. If you contact us, personal information about you may be collected. Personal information that may be collected about you includes: your name and contact details (eg. address, telephone number, business and professional details (if applicable) etc.); the nature of your enquiry or adverse reaction report; and other details about you that might be relevant, such as your age, gender and medical condition or medical treatment.

If you contact us by telephone, this information may be collected by Tilray as a recorded voice message where our staff are temporarily unavailable to answer a call and you choose to leave a voice message. You are entirely free to decide whether or not to give us this information.

Use of information

Tilray may use personal information for the primary purposes for which it is collected or for other related purposes as permitted by law including the following purposes, where applicable: to provide you with the medical treatment under the program which you have signed up for with Tilray; maintaining a record of medical enquiries, product complaints and adverse events and to comply with our reporting obligations to relevant regulatory authorities like the Therapeutic Goods Administration. This information will also be used to monitor, assess and improve our products and services; to provide further information regarding our products or services (including advice) that you have requested; to provide you with material on our activities and products that may be of interest to you, which you are entitled to opt out of receiving at any time; to notify you of matters that we are required by law to notify you of (e.g. product recalls); monitoring and reviewing our compliance with relevant regulations and codes of conduct; and generating customer lists for the purposes of market research.

We may use personal information supplied by those who make a specific request to assist us in providing ongoing information about products and services and for other purposes for which we have your prior agreement. For one or more of the above purposes, Tilray may disclose your personal information to: service providers within Australia (including an Australian registered medical practitioner who will monitor your health conditions and provide tailored prescriptions; and a registered pharmacist who will dispense our products under the prescription); and regulatory authorities, within or outside of Australia, as required by law. Our staff and service providers who handle or obtain personal information are subject to obligations of confidentiality and privacy under the Privacy Act 1988 (Cth), any applicable privacy laws and this Privacy Policy. We will only use information that is not personal information, such as IP addresses, for security purposes, systems administration, to enforce compliance with our Terms of Use and to protect our products, services and website. De-identified information may also be used to comply with our reporting obligations under the Therapeutic Goods Act 1989 (Cth).


Cookies are small data files which are placed on your computer by web servers when you visit certain websites. This website uses cookies to allow us to identify regular visitors and collects information about your usage of the website. They do not collect nor store any personal information. Cookies in and of themselves do not personally identify users, although they do identify a user’s browser. Most browsers are set to accept cookies automatically. However, you can turn off the ‘Save Cookies’ function or set your browser so that it informs you whenever cookies are transmitted.

Online Privacy Policy Only

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect on Tilray. This policy is not applicable to any information collected offline or via channels other than this website

Amendments to Privacy Policy

This Privacy Policy was last updated on 5 February 2018. If there will be any update, amendment, or changes to our Privacy Policy then these will be posted on this page. We reserve the right to amend this Privacy Policy at any time. Visitors to this website are responsible for consulting this page on a regular basis to inform themselves of any amendments that may have been made. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.


By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

Tilray ANZ Website Terms of Use


  • This website (“Website”) is provided and owned by Tilray ANZ Pty Ltd (ABN 36 618 984 151) (“TILRAY ANZ”, “us” or “we”). These Terms of Use govern your use of the Website.
  • By accessing or using the Website you are indicating that you have read, understood and accept these Terms of Use and our privacy policy, which is available www.tilray.com.au (“Privacy Policy”), (collectively “Terms”). If you have not read, do not understood or do not agree to the Terms, you must not use the Website.
  • By accessing or using the Website you expressly consent to us automatically collecting information about your geographical location, including by analysing your IP address or the location of your mobile phone, in order that we can tailor our provision of the Website based on your geographical location. If you do so, we may need to collect your personal information and sensitive information (such as health information). The collection, holding, use and disclosure of your personal information and sensitive information (if any) is governed by our Privacy Policy.
  • We may change these Terms at any time without notice to you. As you will be bound by any amendment to these Terms, you should review these Terms from time to time. By continuing to use the Website after any amendment to these Terms, you will be deemed to have accepted the amended Terms.
  • The content on this Website is made available for informational purposes only, and is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of a qualified medical professional with any question you may have regarding any medical conditions or potential treatments. While efforts have been made to ensure that the content provided on this Website is accurate, you should not rely on it without professional medical advice, including in deciding whether a service or treatment referred to on this Website is suitable for you.

Intellectual Property Rights

  • All intellectual property rights (including copyright, database rights and trade mark rights) subsisting in, displayed on, relating to or arising out of, the Website are owned by and vest in TILRAY ANZ (or its licensors). You acknowledge and agree that the Terms do not transfer any right, title or interest in TILRAY ANZ’s (or its licensors’) intellectual property rights to you, nor may you use TILRAY ANZ’s trade marks without our prior written permission.

Linked Sites

  • We may provide links to third parties' websites on the Website or may divert your devices to third party websites from time to time. Unless otherwise noted on a Linked Site, Linked Sites are not reviewed, controlled or examined by us in any way. The provision of links to Linked Sites does not mean that TILRAY ANZ or its directors, officers, employees or agents endorse or recommend, or have any association with, the Linked Sites or the relevant third party goods and websites.
  • You acknowledge and agree that we are not responsible for the content, availability, advertising, products, websites or other materials of any Linked Sites, or any additional links contained on Linked Sites, or the conduct of any person associated with a Linked Site.
  • Linked Sites may be subject to their own terms and conditions of use and privacy policies. You acknowledge that it is your sole responsibility to review and comply with those terms and conditions, and we have no responsibility for your actions when using a Linked Site.

Unacceptable Usage

  • You must only use the Website in a reasonable manner, consistent with these Terms as well as ordinary community standards of behaviour and decency. Under no circumstances may the Website be used for any illegal purpose, or in a manner likely to cause offence to a reasonable person. You must not use any automated process or means (e.g. a spider, crawler, scraper or robot) to use, access or collect data from the Website.

Availability, accuracy and security

  • While we will take reasonable steps to ensure the availability and security of the Website, you accept that the Website is provided by us on an “as is” basis. We do not warrant that the Website will be continuously available and we will not be liable if the Website is unavailable at any time or for any reason. We may at any time immediately suspend or withdraw access without notice and without giving reasons.
  • We do not represent that the Website (or any software underpinning the Website) will be error, defect, “bug” or “virus” free, and you should take prudent steps to ensure your own online security and safety.
  • You acknowledge that the internet is an inherently insecure communication medium, and you use the Website at your own risk. You agree that we have no responsibility for any use, misuse, loss, corruption, interception or delay of information or data uploaded, downloaded, hosted or otherwise communicated via the Website.


  • We will not in any way be liable to you for any kind of loss or damage incurred as a result of your use of the Website, including any viruses or other malicious software that may affect you while using the Website or for any faults, failures or interruptions or the accuracy, timeliness, completeness, security or reliability of any communications made using the Website.
  • Other than any warranties, conditions, rights or guarantees implied by relevant legislation, including the Australian Consumer Law, the exclusion of which from an agreement would contravene a statute or cause part or all of these Terms to be void ("Non-excludable Rights"), you agree that we exclude all implied or express representations, terms, conditions or warranties that would otherwise apply to your use of the Website.
  • Our liability for breach of any Non-excludable Rights in relation to the supply of services which are not of a kind ordinarily required for personal, domestic or household use or consumption is limited, at our option, to supplying the services again or paying the cost of having the services supplied again. In all other cases, our liability for breach of any Non-excludable Rights is limited to the maximum extent permitted by law.
  • Except for liability in relation to breach of any Non-excludable Rights, our maximum aggregate liability to you in contract, tort (including negligence), statute or otherwise, is limited to $1,000.
  • To the maximum extent permitted by law, under no circumstances will we be responsible to you or any third party whether in contract, tort (including negligence), in equity or under statute for any special, indirect, consequential, incidental or punitive damages, or for any damages for loss of opportunity, data, profits, revenue or goodwill, regardless of whether or not such loss or damage was foreseeable and even if advised of the possibility of such loss.
  • You indemnify us and our related bodies corporate, directors, officers, employees and agents from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses, including reasonable legal fees, arising out of, or in any way connected to, your use of the Website or information or content available by means of the Website, or the use of the Website by anyone using your device.


  • If any provision in these Terms is void or unenforceable, that provision will be read down to the extent necessary to make it valid and enforceable and, to the extent that it cannot be so read down, will be severed from these Terms.
  • If there is a contradiction or inconsistency between these Terms of Use, our Privacy Policy or any other terms referenced on this page, and any other notices, policies, communications or documents relating to the Website then these Terms of Use will prevail to the extent of that contradiction or inconsistency, unless we expressly agree otherwise in writing.
  • Your rights and obligations under these Terms are personal to you and you must not assign, transfer, sub-contract or otherwise dispose of any or all of your rights and/or obligations under these Terms. We may assign, transfer, sub-contract, novate or otherwise dispose of any or all of our rights and/or obligations under these Terms without notice to you.
  • These Terms are governed exclusively by the laws in force in New South Wales, Australia and this applies notwithstanding any use of the Website from outside of Australia. The parties agree to be bound by the non-exclusive jurisdiction of the Courts of New South Wales, Australia.